TERMS AND CONDITIONS
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. The Site is available only to individuals and others who meet the Liucia Japan terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Liucia Japan, whose applications are acceptable to Liucia Japan and who have authorized Liucia Japan to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Liucia Japan reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Liucia Japan feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions. Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Otherwise, we never share, sell or distribute any personal information provided to us at any time.
Prices shown on the Site are in JAPANESE YEN (JPN ¥), US Dollars (USD $) and EUROS (EUR €). Please note that we are not responsible for any taxes and duties of your specific country should they be incurred. Taxes and duties are not applicable for Australian orders under 1000 AUD. If you are a customer whose credit/debit card is not denominated in a currency currently on Hipay, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
RETURNS AND EXCHANGES
Making a return for a refund, store credit, or exchange is easy. Simply return your item in the exact same condition as received (including all tags, cards and packaging) by mail within 7 days of receipt and send us an email at [email protected] with "Request for Refund" in the subject line.
- All return requests must be made within 7 days of receipt of package.
- All returns must be received within seven days of return request.
- All merchandise must be unworn, unused and in original condition. All original tags must be attached. Liucia has the right to refuse return of goods that do not meet Liucia’s Return Policy requirements.
- All merchandise purchased “ON SALE” or “SPECIAL OFFER” are FINAL SALE/s. No exchanges or refunds.
- All Pre-Order sales are only exchangeable for other items or for a website credit.
- All orders purchased with an existing website credit are FINAL SALE. There are no returns and re-orders with web credit
- All orders purchased as a SPECIAL order or “IN STORE ONLY” order can only be exchanged for another item or for a web credit. NO CASH REFUNDS!
- Price adjustments on previous purchases are not permitted.
- Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for exchanges.
- On items where Complimentary Shipping was offered any returns or exchanges will be deducted a 50.usd shipping fee.
- All merchandise that is purchased at WWW.LIUCIA.COM must be returned by shipment to our address and will not be accepted at boutiques or department stores carrying our designs.
EXCHANGES Please note you can only exchange items for a different size or color, based on stock availability. Shipping is complementary on the replacement item.